General
What makes Sleep Sync different from other sleep masks?
Our masks are designed with ultra-thin speakers, breathable materials, and a comfortable fit to help you fall asleep faster and wake up refreshed.
Can I use Sleep Sync for meditation or relaxation?
Yes! Sleep Sync masks are perfect for meditation, yoga, travel, and relaxation, providing a calming experience with your favorite sounds.
Is Sleep Sync suitable for all sleeping positions?
Absolutely. Our masks are lightweight, soft, and designed for side, back, and stomach sleepers alike.
How do I become a brand ambassador?
We’d love to have you on board! Contact us at [your email] with your social media details, and we’ll get back to you about potential collaborations.
Order, Payment & Shipping
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Klarna (if available in your country) for flexible payment options.
How do I use a discount code?
Simply enter your discount code at checkout in the “Discount Code” box before completing your purchase. Discounts cannot be applied after checkout.
Why isn’t my discount code working?
Make sure the code is entered correctly and hasn’t expired. Some codes apply only to specific products or require a minimum purchase amount.
Can I cancel or change my order after placing it?
Orders are processed quickly, so we can’t guarantee modifications. Contact us ASAP at [your email] with your order details, and we’ll try our best to assist.
When will my order be shipped?
Orders are typically processed within 1-2 business days. You’ll receive a tracking number once your order has shipped.
How can I track my order?
You’ll receive a tracking link via email once your order is dispatched. You can also track it directly through our website under the “Track Order” section.
What is your policy on delayed deliveries?
We do our best to ensure timely delivery, but shipping delays can occasionally happen due to high demand, customs, or courier issues. If your order is significantly delayed, please contact us.
How long does it take to process an order?
Orders are processed within 24-48 hours, excluding weekends and holidays.
Do you ship internationally?
Yes! We offer worldwide shipping. Delivery times and costs vary based on your location. Check our [Shipping Policy] for details.
Guarantees, Warranties & Returns
What is your return policy?
We offer a hassle-free 15-day return policy. If you’re not satisfied, you can return your item for a refund or exchange. The product must be in its original condition. See our [Returns Policy] for full details.
What is your warranty policy?
All Sleep Sync products come with a 1-year warranty covering manufacturing defects. If you experience any issues, contact us, and we’ll send a replacement.