Return Policy

Refund Policy

How to Request a Return

To start a return, please contact us at [Your Support Email] with your order details and the reason for the return. We will provide instructions on where to send your package.

We have a 15-day return policy, meaning you have 15 days after receiving your item to request a refund.

• The product must be in its original packaging, including the instruction booklet and charging cable.
• Customers are responsible for return shipping costs.

Returning Bundles & Buy 2, Get 1 Free Promo

• If returning an item from a bundle or Buy 2, Get 1 Free promotion, you will be charged the full retail price for the items you keep.
• The refund will cover only the difference for the returned item(s) at the discounted bundle price.
• If you return all items from a bundle, you will be refunded 100% of the total bundle price.

Damages & Issues

• Please inspect your order upon arrival and contact us immediately if you receive a damaged, defective, or incorrect item.
• Send a clear picture of the issue along with your order number and name, and we will assist you in resolving it promptly.

Exchanges

• You have 30 days from the date of delivery to request an exchange for another Sleep Sync model.
• Contact us at [Your Support Email] with your order details to arrange an exchange.

Refunds

• We will notify you once your return is received and inspected.
• Refunds are processed within 10 business days back to your original payment method.
• Processing times may vary depending on your bank or credit card provider.

Warranty

At Sleep Sync, we stand behind the quality of our products. If you experience a manufacturing defect, contact us within 1 year of purchase, and we will exchange your item free of charge.

For any refund or exchange inquiries, please email us at [Your Support Email].